Digital Engagement Track - Panel 2: Digitalization and Client Discovery
Date & Time
Thursday, June 17, 2021, 11:30 AM - 12:15 PM
Dennis Gallant, Senior Analyst, Aite Group

The role of wealth management and the scope of advice services continue to expand across the European and North American markets. Understanding clients’ needs and goals, and delivering more holistic advice and financial planning are challenging, however. Client discovery requires skill and is a time-consuming process as well as a critical first step. And it is an area where many financial institutions and financial advisors fall short.

This panel will discuss:

  • The definition and key elements of client discovery
  • The pain points, challenges, and changing attitudes toward the discovery process
  • The digitalization efforts, technologies and tools, and support services that are being leveraged to improve the efficiency and quality of client discovery