Thank you to all of our attendees, speakers, and sponsors for helping to make Aite Group's
Retail Banking & Payments Customer Experience Forum such a success!
The sessions are now available to view on-demand until Friday, November 27 at 6:00pm ET with the login details you received to access the virtual event site. If you have not registered for this event, but would like access to view the sessions on-demand, please register here. Thank you!
Transforming by Elevating the Customer Experience
The retail banking and payments ecosystem is in the midst of unprecedented transformation. The customers—not the bank or the merchant—will dictate the type of digital experience they expect. Understanding consumers’ increasingly complex path to transact, including which channels they use to explore, buy, and engage, has become a challenge for many market participants. Critical to success is not only arming your institution with the right products and services to meet new customer expectations but also providing an experience that matches those offered by digital retailers and fintech companies. The user experience bar has risen, and your competition is no longer just the bank next door. A strong focus on making every interaction and transaction as simple and streamlined as possible will be key to success.
Join Aite Group research director David Albertazzi along with senior analysts Thad Peterson, Tiffani Montez, Talie Baker, Leslie Parrish, Ginger Schmeltzer, and David Shipper for a dynamic one-day event exploring key customer experience issues. Hear about the findings from our recent financial wellness study of U.S. consumers about their challenges and expectations for their financial services providers as well as key tactics that can be implemented for an enhanced customer experience. Hear from industry thought leaders about how the right onboarding experience can jump-start a deeper relationship.
Key Reasons to Attend:
- Participate in interactive panel discussions covering some of the industry’s hottest topics, including banking and payments technology innovation and user experience enhancements, customer onboarding, and the growing role of fintech companies. The sessions will also explore what is necessary to meet new customer expectations around money management, payments, and lending.
- Explore what is necessary to meet new customer expectations around money management, payments, and lending.
- Network and exchange ideas with bank and credit union executives as well as leading technology providers and thought leaders.
- Hear from Aite Group analysts about key trends impacting your business and recommendations for how to best position your organization for future success in today’s evolving industry.
Senior-level banking executives and financial industry leaders, including leading technology providers, focused on banking and payments technology innovation and user experience enhancements, customer onboarding, and the growing role of fintech companies and what is necessary to meet new customer expectations around money management, payments, and lending. Titles include customer experience officers, digital banking executives, heads of retail banking, chief credit officers, heads of experience design, payment executives, product development executives, CX managers, and omnichannel managers.
Aite Group Event Chairs and Moderators
Aite Group Event Moderators
Agenda at a Glance*
*All times are in Eastern Standard Time
10:00am – 10:10am
10:10am – 11:00am
11:00am – 11:15am
11:15am – 11:45am
11:45am – 12:15pm
12:15pm – 12:45pm
12:45pm – 1:15pm
1:15pm – 1:45pm
1:45pm – 2:00pm
2:00pm – 2:30pm
*Subject to Change
General Session - Opening Remarks
Networking Break (Sponsor Showcase)
Networking Break (Sponsor Showcase)