Given customers’ rapidly rising expectations for digital banking experiences that match the integrated experiences they receive in other industries, FIs are under pressure to deliver a customer-centric, mobile-first digital experience that starts upon account opening. Artificial intelligence is one technology that can help FIs reinvent how they interact with customers during the digital account-opening and onboarding process. This session will examine the current state of the onboarding experience, surface the challenges that still exist from customer and employee perspectives, discuss the opportunity AI creates to transform the process, and give insight into what FIs need to do to take advantage of AI.