Carlos heads the Implementation Management and Commercial Operations teams for Santander Bank, N.A. He is responsible for leading the client service delivery model of the bank’s online treasury management solutions which included new client onboarding, new treasury account openings, client migrations, and channel integration for the Bank’s commercial and business banking client segments. Since joining Santander in 2016, Carlos has also expanded the solutions provided by the Commercial Loan Operations departments in a scalable and efficient manner that has enhanced the overall client service experience and supported the growth strategy of the Bank. Before joining Santander, Carlos held software development, engineering and implementation management positions with several financial, manufacturing and technology companies including ABN AMRO, The Royal Bank of Scotland, Temple-Inland, and North Page, Inc. Originally born in Mexico, Carlos currently lives in Framingham, Massachusetts, with his wife and four children.