Name
B. Fighting the Spectrum of Fraud Through Issuer and Merchant Collaboration
Date & Time
Thursday, September 27, 2018, 3:00 PM - 3:45 PM
Speakers
Keith Briscoe - Ethoca
Trace Fooshee - SunTrust Bank
Jamie Simmons - Capital one
Description

Fraud and disputes come in many forms and strike from all angles. Whether genuine or friendly, they are incredibly damaging for merchants and issuers alike – and the immediate losses and costs are just the start. Fraud and disputes can lead to lower transaction acceptance – which further hurts revenue. What’s worse, false declines put the customer experience at risk. So not only are today’s transactions in jeopardy, but all future transactions and entire customer relationships.

Moderated by Aite Group's Research Director Julie Conroy, Ethoca’s Chief Marketing and Product Officer Keith Briscoe and a panel of leading card issuers, including SunTrust's Vice President of Fraud Strategy Trace Fooshee, will discuss how merchants and issuers can better collaborate to combat various forms of ecommerce fraud and disputes, stem the tide of growing false declines and create an exceptional customer experience.