Moderator: Gilles Ubaghs, Senior Analyst, Aite Group
Speaker: Jason Carone, Director of Product Management, Silicon Valley Bank

Improving the customer experience is top of mind for banks of all sizes, but getting there is no easy task, and no bank can go it alone. The ongoing impact of COVID-19 on banks’ small-business customers makes these challenges all the more potent and heightens banks’ need to find effective ways of reaching these clients. This panel discussion will look at the role that emerging fintech vendors are playing in the small-and-midsize-business markets and what banks can do to stay competitive. This will include topics such as scalable partnership and implementation strategies, and what banks can learn from disruptive vendors.