Attendee Type








Financial Institution/Lender




Non-Bank/Other (Tech Providers, Software Vendors, B2B Solution Providers and Consultants)








Aite-Novarica Group’s virtual Retail Banking & Payments Customer Experience Forum is an invite-only event and all attendees must be qualified to attend. Please contact us at with general inquiries.

Qualification Criteria
Aite-Novarica Group's Retail Banking & Payments Customer Experience Forum is open to qualified attendees only. Qualified attendees are senior-level banking executives and financial industry leaders, including leading technology providers, focused on banking and payments technology innovation and user experience enhancements, customer onboarding, and the growing role of fintech companies and what is necessary to meet new customer expectations around money management, payments, and lending. Titles include customer experience officers, digital banking executives, heads of retail banking, chief credit officers, heads of experience design, payment executives, product development executives, CX managers, and omnichannel managers.

Not qualified to attend are analysts; venture capitalists; media; and sales, marketing, or consulting staff from non-sponsoring vendor companies. Opportunities for IT executives representing high-tech vendors or high-tech consulting firms to participate must align with the overall audience and event experience as well as the goals of participating sponsors. Aite-Novarica Group reserves the right to limit the number of such participants per company and as part of the event overall. All participants are subject to Aite-Novarica Group approval.

Additional criteria for qualification are available upon request. We thank you for your understanding as we maintain the quality of this audience.

We accept American Express, Discover, Visa, and MasterCard. Full Payment must be received 10 days prior to the event or your registration will automatically be cancelled. Registrations with declined or invalid credit cards will not be processed.

Substitutions and Cancellations
Substitutions may be sent at any time. No refunds or letters of credit are available later than the event Cut Off Date (10 Days prior to start date). All cancellations must be made in writing, submitted within 60 days prior to the Cut Off Date of the event and will be subject to a cancellation fee equal to 50% off the registration fee or a Letter of Credit which will cause forfeiture of the entire registration fee but allow one admittance to a future Aite-Novarica Group event to be used in the same year.

All discount offers are for new registrations only and cannot be applied to the registrations submitted prior to receiving the offer. No refunds on current registrations will be issued.

Disclaimer:  Aite-Novarica Group reserves the right to cancel an event at any time. Aite-Novarica Group reserves the right to replace or cancel speakers or make any other changes to the agenda without notice. All information is subject to change. For more information, please contact us at +1.617.338-6050.

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For all other inquiries including consideration for event attendance, please contact us at