Moderator: Christine Barry, Research Director, Aite Group
Norm DeLuca, Managing Director, Banking Solutions, Bottomline
Nadilee Russell, SVP & Director, Global Transaction Services, East West Bank
While the COVID-19 pandemic has created many challenges, it also provided the fire necessary to push banks and their technology providers toward much-needed modernization. It has also forced small businesses once hesitant to fully embrace digital transactions to do so in record numbers. This session will explore where banks are seeing the greatest changes within the digital banking channel, how they are addressing it, and what technologies are evolving to address small-businesses’ new user experiences and transactional expectations.