Moderator: Gilles Ubaghs, Senior Analyst, Aite Group

Speaker: Eytan Bensoussan, Co-founder and CEO, NorthOne

Banks and fintech vendors need each other more than ever if they are to meet rapidly changing customer expectations in a scalable and sustainable way. While expectations are shifting across the financial services space, small businesses stand to benefit more than other client segments from fintech service providers’ improved capabilities. Since the start of the pandemic, many of these new fintech-driven capabilities have gone from “nice to have” to “mission critical” for a growing number of small businesses and their banks. Achieving these bank and fintech partnerships, however, is easier said than done, and best-practice models are still evolving. This session will look at the challenges and opportunities facing banks, fintech providers, and small businesses, and reveal how they can better work together in a rapidly shifting landscape.