AI, machine learning, robotic process automation, natural language processing, and other AI-related technologies are seemingly everywhere today as both banks and vendors tout their latest technological capabilities. After the hype and vague promises come the practicalities of what these assorted technologies mean from a product and end-user perspective, and corporate customers are increasingly looking to their banks for guidance. This panel will provide a snapshot of AI today in the wholesale banking space and what this means for the industry long term. Topics to be discussed include:

• Key technologies in AI today and what this means from a back-office, product, and customer service perspective in cash management and payments
• Business drivers of AI technology adoption, from fraud and automation to contextually relevant data and cross-selling opportunities
• Use cases within wholesale banking and payments as well as timelines for reaching market ubiquity
• Implementation challenges and what banks can do to improve their rollout strategies