Date & Time
Wednesday, December 7, 2022, 11:15 AM - 12:00 PM
Meeting Customer Expectations in an Evolving Fraud Environment Through the Application of Machine Learning

Consumer expectations are on the rise. When customers use their payment cards, they expect a seamless purchase transaction with no friction. What banks must do to continue to deliver this service to their customers is becoming more complex and difficult as the volume and sophistication of fraud vectors increases. How do both issuing and acquiring banks respond to these challenges? What are some practical examples of how banks address these issues and serve their customers, and by what factors should success be measured? 

Stewart Watterson