Join us online for our Third Annual Retail Banking & Payments Forum!
Rapidly changing consumer behaviors and priorities are here to stay. Experience quality and convenience outweigh localization in retail banking and payments today. Most customer interactions happen via digital channels. Customers are experiencing financial uncertainty, leading to widely varying use of credit and increased risk of default.
Banks historically focused on stability, scalability, and predictability. Now, they find themselves unprepared for the current market, with no “new normal” on any horizon. Instead, the strongest institutions build flexible processes and business models to meet customers where they are and deliver exceptional service in a dynamic environment.
Now is the moment to turn this challenging reality to your advantage and not let it become an outsized risk.
Join Aite-Novarica Group Retail Banking & Payments experts, executives from leading financial institutions, and innovative solutions providers to learn what actions banks can take to serve customers exceptionally well—and profitably—amidst disruption.
Why attend?
- Straight talk on what’s working and what isn’t from leading financial services providers, analysts, and technology companies
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Insights from original research on changing customer needs and behaviors, all exclusively focused on banking institutions
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Visibility into how banks can learn from fintechs and other disruptors
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Perspectives on which technology investments to prioritize in 2023
Who Should Attend:
Senior-level banking executives and financial industry leaders, including leading technology providers, focused on banking and payments technology innovation and user experience enhancements, customer onboarding, and the growing role of fintech companies and what is necessary to meet new customer expectations around money management, payments, and lending. Titles include customer experience officers, digital banking executives, heads of retail banking, chief credit officers, heads of experience design, payment executives, product development executives, CX managers, and omnichannel managers.
