Date & Time
Wednesday, December 7, 2022, 9:30 AM - 10:15 AM
Fraud Management and the Cardholder Experience: Two Sides of the Same Coin

Customers expect every digital purchase to work—anytime and anywhere. But for financial institutions, making every step in the payments journey safe, seamless, and secure is no small feat. In many cases, minimizing fraud and chargebacks while improving acceptance and the customer experience are completely intertwined. This session will cover how changing consumer expectations are shaping how FIs handle their fraud and cardholder experience strategies and the new tools and technologies making this possible. 

Thad Peterson