Thursday, December 12, 2019
8:40 AM - 9:30 AM

Moderator: Christine Barry, Research Director, Aite Group

Bridgit Chayt, SVP, Director Commercial Payments & Treasury Management, Fifth Third Bank
Brian McLaughlin, Chief Experience Officer, Bottomline Technologies
Matthew Richardson, Senior Vice President, Treasury Solutions, Citizens Commercial Banking
Rahul Wadhavkar, Head of Product Management and Compliance, Infosys Finacle

User experience is the name of the game in today’s ultra-competitive cash management industry and is a key consideration and driver for every bank initiative. A bank’s ability to engage its customers in new ways, provide critical insights, and deliver actionable information will set it apart from its peers. Feature-rich yet usability-poor offerings are no longer acceptable as fintech companies and new customer expectations drive financial institutions toward next-generation banking. This panel discussion will explore:

  • How middle-market and corporate customer expectations around user experience are changing
  • Key bank initiatives to meet new market demands
  • How banks and their technology partners are leveraging analytics, AI, and data to provide deeper and more valuable customer experiences
  • How banks can better arm themselves to stay one step ahead of customer needs and prepare themselves for future requirements