Aite-Novarica Group's Retail Banking & Payments Customer Experience Forum 2021

Seizing Opportunities to Transform

While many financial services and payment executives have dealt with the fallout from the pandemic, the changing patterns of banking and payment behaviors as well as credit demand and use, and the greater risk of defaults, the convergence of the factors to consider may feel overwhelming. Over the recent months, changing consumer behaviors significantly altered how consumers transacted—including which channels they used to explore, buy, and engage—and rapidly shifted customer engagement to digital channels. Complexity and disruption are the new normal in payments, customer experience and convenience now outweigh localization in banking and commerce, and wellness initiatives are attempting to reduce financial distress.

Join Aite-Novarica Group Director, Retail Banking & Payments Practice David Albertazzi, Senior Principal Paul Legutko, Strategic Advisors Talie Baker, Leslie Parrish, Thad Peterson, Ginger Schmeltzer, David Shipper, and Ron van Wezel, and Advisor Francisco Alvarez-Evangelista, for a dynamic one-day event exploring key customer experience issues. Hear about consumers’ new challenges and expectations for their financial services providers as well as key tactics that can be implemented for an enhanced customer experience. Hear from industry thought leaders about how the right experience can help deepen a customer relationship.

Key Reasons to Attend:

Participate in virtual panel discussions covering some of the industry’s hottest topics, including banking and payments technology innovation and user experience enhancements, customer onboarding, and the growing role of fintech companies. The sessions will also explore what is necessary to meet new customer expectations around money management, payments, and lending.
Network and exchange ideas with bank and credit union executives as well as leading technology providers and thought leaders.
Hear from Aite-Novarica Group analysts about key trends impacting your business and recommendations for how to best position your organization for future success in today’s evolving industry.

Who Should Attend:

Senior-level banking executives and financial industry leaders, including leading technology providers, focused on banking and payments technology innovation and user experience enhancements, customer onboarding, and the growing role of fintech companies and what is necessary to meet new customer expectations around money management, payments, and lending. Titles include customer experience officers, digital banking executives, heads of retail banking, chief credit officers, heads of experience design, payment executives, product development executives, CX managers, and omnichannel managers.